New to Arrowhead Transit? Using our services is super easy! We are a Dial-A-Ride type of public bus service. That means you simply need to call our dispatch to arrange for your ride: 800-862-0175. We’ve compiled a list of Frequently Asked Questions (FAQs) below. If you have a question that’s not addressed – please contact us and we’ll get right back to you.
Who can ride the bus?
Anyone! Arrowhead Transit is public transportation in Northeastern Minnesota. Our services can accommodate many transportation needs including getting to and from work, appointments and shopping. Our goal is to reduce the transportation barriers to find and retain employment, independent living, and simply getting you to where you need to go.
How far in advance do I need to schedule my ride?
We ask that you call at least an hour in advance of when you need your ride. If you choose, you can set up a ride up to one month in advance; or you can set up a regular schedule of pick-ups. But, if you do set up a ride in advance, or you set up a regular schedule, make very sure you call dispatch if you do not need a ride on any particular day.
How should I wait for the bus?
Best: Be outside your door so your bus driver can see you when the bus arrives. Acceptable: Be at your window watching for your bus so you can be outside within 60 seconds of the arrival of your bus.
How much does it cost?
Click on the county and the city where you need a ride. There you will find a schedule of where and when are buses go, and the cost of each ride. For transportation within the cities of Virginia & Grand Rapids, the cost is $1.75/ride; International Falls, $1.50/ride; Cloquet, Pine City, Grand Marais and Two Harbors, $1.25/ride. The cost of transportation between towns within a county does not exceed $4/ride. If the price of a ticket is a barrier, please look into our Rural Rides program.
Do you make provision for people who have limited mobility?
Yes. All our buses have a wheel chair lift and space for tying down either 3 or 5 wheelchairs. If you use a walker, you can either use the lift to get onto the bus, or our driver can assist you getting up the steps. Unlike big city buses, our drivers are instructed to give assistance to anyone who may need it. That includes help with carrying packages on and off the bus.
Do kids pay full fare?
No. Children five and younger are free; children 6-12 are half fare with a paying adult. (Multiple children can get half fares with one paying adult.)
Are there built in seat restraints for small children so I don’t have to bring a car seat?
Yes. The front two seats have built in child restraints. Our driver will help you buckle in your child.
Can I get a Frequent Rider Discount?
All our Dial-A-Rides have unlimited monthly bus passes. Seniors 90 and over can request an Free Pass forever by contacting marketing coordinator Larry Rodgers: 218-735-6815; firstname.lastname@example.org; 702 3rd Ave S; Virginia, MN 55792. Disabled vets also ride free by showing the driver their Veteran’s card showing they are disabled.
Can I bring a bike on the bus?
Yes, but let dispatch know you will be bringing your bike onto the bus
Is there room for luggage?
Can I eat my lunch on the bus?
No. Eating or drinking on the bus is not permitted.
How do I know I will be safe on the bus?
Our bus drivers are instructed to be very proactive regarding any type of disturbance. All our buses have 7 security cameras.
Am I allowed to tip my driver?
No. But compliments are always appreciated. Do let us know if you have received particularly good service from your driver. Contact public relations coordinator Larry Rodgers: 218-735-6815; email@example.com
If I have a complaint, who do I contact?
Call or email public relations coordinator Larry Rodgers: 218-735-6815; firstname.lastname@example.org