Arrowhead Transit is a transportation company that contracts with medical assistance (MA) providers. The contracts allow Arrowhead Transit to provide coordination and schedule non-emergency transportation for clients.

What do volunteer drivers do? Volunteer drivers provide individuals in need of transportation with a means of getting to and from medical appointments. 
 
Who qualifies to be a volunteer driver? Anyone who is:

What type of insurance coverage must a volunteer driver have? A volunteer driver is required to provide enough insurance to allow them to drive legally in the state of Minnesota. 
 
What type of vehicle can be used? The vehicle must be safe, dependable and clean. Volunteer drivers use all different types of vehicles from small subcompacts to large SUVs. 

How can I become a volunteer driver? Call Transportation Advocate Martin Lepak at (218) 410-9755


Frequently Asked Questions

How are volunteer drivers notified of a ride?

Volunteer drivers are notified by a telephone call or a text of a ride at least 24 hours prior to the time of pickup. An email notification of the ride is also sent.

Who notifies volunteer drivers of rides?

All medical rides are dispatched by volunteer driver dispatchers who are located in one central location at the Arrowhead Transit office in Gilbert.

How frequently are volunteer drivers requested to drive?

Volunteer drivers typically provide rides three to four times per week. Rides vary in length and frequency, depending on the needs of riders and driver availability.

Do volunteer drivers receive any reimbursement?

All volunteer drivers are reimbursed at the maximum federal mileage rate. Mileage is reimbursed for all approved miles.

How are volunteer drivers reimbursed?

Volunteer drivers submit mileage reimbursement forms for all rides provided and receive reimbursement by direct deposit.

How can I become a volunteer driver? Call Transportation Advocate Martin Lepak at (218) 410-9755.

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