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New to Arrowhead Transit? Using our services is super easy! We are a Dial-A-Ride type of public bus service. That means you simply need to call our dispatch to arrange for your ride: 800-862- 0175.
We’ve compiled a list of Frequently Asked Questions (FAQs) below. If you have a question that’s not addressed – please contact us and we’ll get right back to you.
Can I eat my lunch on the bus?
No. Eating or drinking on the bus is not permitted.
Am I allowed to tip my driver?
No, but compliments are always appreciated. Please let us know if you have received particularly good service from your driver by contacting Colette Hanson at 218-735-6814 or colette.hanson@aeoa.org,
If I have a complaint, who do I contact?
Call or email Assistant Director Joe Gentile at 218-735-6800 or (joe.gentile@aeoa.org)
How do I know I will be safe on the bus?
Our bus drivers are instructed to be very proactive regarding any type of disturbance. All of our buses have 7 security cameras.
How are volunteer drivers notified of a ride?
Volunteer drivers are notified by a telephone call or a text of a ride at least 24 hours prior to the time of pickup. An email notification of the ride is also sent.
Who notifies volunteer drivers of rides?
All medical rides are dispatched by volunteer driver dispatchers who are located in one central location at the Arrowhead Transit office in Virginia.
How frequently are volunteer drivers requested to drive?
Volunteer drivers typically provide rides three to four times per week. Rides vary in length and frequency, depending on the needs of riders and driver availability.
Do volunteer drivers receive any reimbursement?
All volunteer drivers are reimbursed at the maximum federal mileage rate. Mileage is reimbursed for all approved miles.
How are volunteer drivers reimbursed?
Volunteer drivers submit mileage reimbursement forms for all rides provided and receive reimbursement by direct deposit. Volunteer drivers may also be approved to receive meal reimbursements, depending on the length of the trip and wait time. Meal reimbursement will need prior authorization from the dispatcher.”
Are volunteer drivers considered employees or contractors?
Neither, volunteer drivers are volunteers.
