Arrowhead Transit Bus Service Complaint Form
At Arrowhead Transit, we strive to provide reliable and accessible public transportation to all our customers across Northeast Minnesota. If you’ve experienced any issues or disruptions with our services, we’re here to help make it right. Please fill out the appropriate complaint form below, and our team will respond as soon as possible.
What You Can Report
- Service disruptions
- Accessibility issues
- Customer service concerns
- General suggestions for improvement
How to File a Complaint
- Fill out the General Complaint Form with detailed information about your concern. We encourage you to include relevant dates, times, and specific details so we can address the issue promptly. A PDF version of our General Complaint Form can be found HERE.
ADA and Accessibility Complaints: All of our buses are fully compliant with the Americans with Disabilities Act of 1990 (ADA) and are equipped with wheelchair lifts. If your complaint involves a disability-related issue, please use our ADA Discrimination Form to report it. You can also Learn More about submitting a request for Reasonable Accommodations.
We value your feedback and are committed to improving our services for the entire community.