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A Smooth Transition to 2025

As we prepare for the new year, Arrowhead Transit is excited to announce important updates to our ticketing system. Starting in January 2025, we will be transitioning to new 2025 tickets. If you still have 2024 tickets, now’s the time to exchange them. We’ve made the process as simple as possible, ensuring a smooth and hassle-free transition for our riders.

Key Dates You Need to Know

To make sure everyone is on the same page, here are the key dates for the 2024 to 2025 ticket exchange:

  • January 1, 2025: You can still use 2024 tickets, passes, and tokens on board.
  • March 31, 2025: Last day to use 2024 tickets.
  • April 1, 2025: Only 2025 tickets will be accepted for travel.

Please make sure to exchange any 2024 tickets before March 31, 2025, to avoid any interruptions in your travel plans.

How to Exchange Your 2024 Tickets

We understand that you may still have some 2024 tickets left, and we’ve made the exchange process easy with several options for your convenience. Here’s how you can exchange your tickets:

1. Exchange with Your Bus Driver

For many of our riders, this will be the easiest option. Simply place your unused 2024 tickets in an envelope and attach a completed Ticket Exchange Form (available online or on the bus). When you board the bus, hand the envelope directly to the bus driver.

This option is available until March 1, 2025.

2. Mail-in Your Tickets for Exchange

If you prefer, you can mail in your unused 2024 tickets. Just send them along with the completed Ticket Exchange Form to the following address:

Arrowhead Transit
Attn: Colette Hanson
702 3rd Avenue South
Virginia, MN 55792

Make sure to postmark your exchange by March 1, 2025. Once processed, we’ll mail your updated 2025 tickets directly to you.

3. Drop Off at Arrowhead Transit Locations

If mailing isn’t convenient, you can drop off your unused 2024 tickets at any of our Arrowhead Transit garage locations: Cambridge, Gilbert, Grand Rapids, or Hermantown. Just place your tickets in a sealed envelope with the completed form and drop them off at one of these locations by March 1, 2025.

Where to Get Your 2025 Tickets

Once you’ve exchanged your 2024 tickets, you can easily get your new 2025 tickets:

  • On the Bus: Purchase tickets directly from the bus driver (exact cash required).
  • Online: You can also buy 2025 tickets through our website. Learn more HERE.

A Smooth Transition

We’re excited about these changes and look forward to providing you with even better service in 2025. If you have any questions about the exchange process, please don’t hesitate to reach out to Colette Hanson at colette.hanson@aeoa.org.

Remember, you must exchange all 2024 tickets by March 31, 2025, to avoid any disruption in service. We appreciate your cooperation and look forward to continuing to serve you in the new year.

Learn More and Download the Exchange Form Here:

[Link to exchange form]
[Link to purchase tickets]

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